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Government Responsiveness in the Age of ICTs – Swedish International Development Cooperation Agency (SIDA)

This project, a second phase of our engagement as part of the ICT4Dem Network in East Africa, sought to explore the extent to which the government of Kenya is using ICTs to provide services to Kenyans around the country. In the course of the research, our team of qualitative researchers travelled from Nairobi, to Nakuru, Kisumu and finally to Mombasa interviewing Kenyans on their experience using ICTs to access government services. One of the key findings was that there is still a huge gap amongst Kenyans when it comes to adopting and accessing ICTs.

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